03 / FAQ
Questions wholesale buyers ask before their first order.
Straight answers about our factory, OEM / ODM projects, order terms and how to reach the sales team. Where a detail depends on the model or market, we say so instead of publishing a number that may not apply to you.
What does JOCENX manufacture?
13 product families and 158 published models: kids and instant-print cameras, mini and thumb cameras, action and handheld cameras, 4G remote recorders, cycling and motorcycle recorders, dual-, triple-, four-channel, mirror and 4K dash cameras, plus battery cameras, security cameras and video doorbells.
Are you a manufacturer or a trading company?
JOCENX is a manufacturer founded in 2012 with a 10,000 m2 factory, 500 production staff and in-house product development, design and sales teams.
Do you support OEM and ODM projects?
Yes, customisation can be discussed per model — including branding, packaging and manual language. See the OEM / ODM page for the full list of topics and the information to include in your brief.
What is the minimum order quantity (MOQ)?
MOQ depends on the model and the level of customisation. We do not publish a fixed number: send us the model and target quantity and we will confirm it in the quotation.
Can I request a sample before placing an order?
Sample requests are handled case by case. Email us the model number, the quantity you need and the destination, and our team will confirm availability and next steps.
Which markets do you export to?
Our products are supplied to customers across Asia, the Middle East, Africa, South America and Europe.
How do I request a quotation?
Email bd1@jocenx.com or message our WhatsApp Business number +86 132 6574 5557 with the model, target quantity and destination market. The contact section on the homepage also offers copy buttons and webmail links.
Which languages can your sales team communicate in?
English, Chinese and Russian. The website, product names and specification tables are also available in all three languages.
Can I get specifications for my online listing?
Every one of the 158 models has a dedicated page with a trilingual specification table, product image, model number and packaging / carton data where available.
Do you provide product certifications?
Compliance requirements differ by market and model. Tell us which certifications your destination requires and we will confirm what documentation is available for that specific model — we do not make blanket certification claims online.
How quickly will I get a reply?
We usually reply within 24 hours. Include the model and quantity in your first message to avoid a follow-up round.
Still have a question?
Business email: bd1@jocenx.com · WhatsApp / Tel: +86 132 6574 5557
Open contact optionsOEM / ODM projectsBrowse all models